Privacy Policy

• Basic Personal Information: Name, surname, title, date of birth, gender, nationality, national ID card number, passport number, driver's license number, house registration number, photos, video from CCTV, marital status, job title, company or organization you belong to, educational history, work history, training history, signature, and other identifiable information.
• Contact Information: Address, phone number, email, LINE ID, Facebook account, Instagram ID, or other social media contact information.

Mazda will not use sensitive personal data such as race, ethnicity, political opinions, cult beliefs, religion or philosophy, sexual behavior, criminal records, health information, disability, trade union information, genetic information, and biometric data, etc., unless in the following cases:
a) As permitted by law; or
b) You have given explicit consent.

Furthermore, Mazda has no intention of collecting religious information and blood type that appears in your official documents. Please cover such information before providing it to us. If you do not cover the aforementioned information, it will be considered that you have permitted us to cover that information. However, if Mazda is unable to cover the information due to certain technical limitations, Mazda will collect and use such information only for the purposes explicitly stated to you.

• Vehicle Information: Vehicle Identification Number (VIN), engine number, license plate number, make, model, color, maintenance details, mileage, and vehicle usage history.
• Insurance Information: Vehicle photos, vehicle registration, vehicle registration book, driver's license, vehicle inspection reports, and beneficiary information.

• Financial Information: Income or income range, bank account details (account number and account type), credit card and debit card information, PromptPay information, current assets, income and expenses, and other related financial information.
• Transactions: Purchase history of goods and services received, product specifications, booking or buying/selling of goods/services, payment details (including bank account number, billing address, amount, date and time of payment, payment method, and refund information), information about interest, down payment, installments and number of installments, date and place of product or service purchase, as well as delivery address, date, and time of vehicle handover, along with relevant documents such as service request forms, booking forms, acknowledgment receipts, invoices, and transaction details such as transaction status and history, etc.

Mazda may collect information from your devices to improve your user experience and provide appropriate services, which include:

• IP Address
• Cookies
• Website usage data
• Unique Identifier such as Device ID, model, and type of device
• Browser type and version
• Your Browse behavior and patterns
• Duration and location of access

This data may be collected from your visits to Mazda's website or use of applications (if any). Cookies and unique identifiers cannot be directly linked to an individual. However, if Mazda can link such information or any other information to you, Mazda will treat that information as your personal data and will manage it according to Mazda's privacy policy.

• To provide and offer products at your request.
• To register customers for Mazda vehicle sales transactions.
• To provide after-sales services such as maintenance, vehicle inspection, and repairs, service center appointments, and checking repair history and vehicle information, etc.
• To manage transactions such as authentication, invoicing, product warranty, insurance management, and refunds or product replacements, etc.
• To deliver benefits related to vehicle purchases.

• To communicate with you in regard with products and services.
• To notify you of important information in regard with your vehicle.
• To receive feedback and answer inquiries in regard with products and services.
• To process and keep your information constantly updated.

• To present news, benefits, sales promotion activities, special offers, and other marketing activities through channels you have provided, such as websites, email, phone, or social media, etc.
• To customize offers and content to match your interests, such as customizing advertisements via websites or online platforms, etc.
• To promote personalization through analysis of your data and behavior.

• To survey your opinions and satisfaction regarding Mazda's products and services.
• To develop the efficiency of Mazda's products, services, and operating systems.

• For necessary operations in considering and selecting job applicants, training, or participation in activities.
• To manage and maintain information technology security, such as system monitoring, risk prevention, and data management, etc.
• To comply with relevant laws and other legal requirements.

• To manage risks, inspect, and prevent fraud.
• To prevent harm to life, body, or property of individuals.
• To record photos and videos via Closed-Circuit Television (CCTV) for security within Mazda's premises.
  Further details are specified in CCTV Usage Policy Announcement

• To support mergers and acquisitions, asset transfers, or corporate restructuring as appropriate.

Mazda may collect, use, and disclose your personal data to comply with legal requirements, regulations, or orders from government agencies, regulatory bodies, or courts. For example:

• Preparing reports or documents as required by law.
• Responding to requests or orders from regulatory or government agencies.

Mazda may use your personal data to fulfill agreements made with you, or to act upon your request prior to entering into a contract, such as:

• Processing vehicle sales transactions
• Providing after-sales services, including vehicle maintenance and repairs, etc.

Mazda may collect personal data for its legitimate business interests, which do not adversely affect your rights and freedoms. For example:

• Preventing and detecting fraud.
• Conducting internal audits to improve business operational efficiency.

Mazda may collect your personal data to prevent or suppress potential harm to life, body, or property, such as issuing product recall notifications for user safety, etc.

Mazda may collect, use, and disclose personal data for public interest purposes or to perform duties assigned by government agencies, such as providing vehicle information to assist government agencies in emergencies.

In cases where Mazda requires to rely on your consent to collect, use, or disclose your personal data, Mazda will obtain your consent before proceeding. For example:

• Sending information regarding promotions, sales activities, and special offers.
• Customizing content and services to match your interests.

Mazda may share your personal data with the dealer you select or nearby dealer for providing services.

Mazda may share your personal data with external service providers or product and service suppliers, such as emergency assistance providers, transport services, marketing services, or other operational support services, etc. to provide relevant services to you.

Mazda may share data with alliances and business partners, such as insurance companies, financial institutions, or other related service providers, etc. to support the provision of products, services, or additional benefits to you.

In cases where Mazda develops products and services, Mazda may disclose personal data to business partners or relevant parties involved in such development processes.

Mazda may disclose your personal data to government agencies, courts, or authorized officials as required by legal provisions, or when necessary to protect your rights, interests, or safety and that of others.

Mazda may share data with advisors such as lawyers, auditors, or other experts to support Mazda's operations and to protect legal rights.

In cases of organizational restructuring, mergers, business transfers, sales, or joint ventures, Mazda may need to disclose or transfer your personal data to relevant buyers or business partners, operating under the provisions of the law. In case that your personal data needs to be sent to individuals or legal entities in foreign countries, Mazda will ensure that the receiving country has adequate personal data protection measures, or will follow Thai legal requirements.

In case that your personal data needs to be sent to individuals or legal entities in foreign countries, Mazda will ensure that the receiving country has adequate personal data protection measures, or will follow Thai legal requirements.

Mazda will disclose personal data only when permitted or required by law, and if your consent is required, Mazda will always obtain consent before disclosing the data.

Mazda may collect your personal data, including information related to your online activities through our websites and devices connected to our services with objectives to develop our products, services, and enhance your user experience. Mazda may use data analysis technologies or tools, such as Cookies or third-party services, etc. to help evaluate and improve our services, as well as to analyze usage behavior to ensure that our products and services best meet your needs.

Cookies are small files stored on your computer, tablet, or other electronic devices with objectives to record your website visit information, such as visit frequency, language settings, and related activities, etc. This data is used to improve the user experience and make website services more efficient, including reducing the hassle of re-entering information every time you log in.

You may set your browser to:

• Accept all cookies
• Reject all cookies
• Notify you when a cookie is sent

However, please note that disabling certain types of cookies may affect the functionality of some parts of Mazda's website and services. Mazda may use other technologies similar to cookies, such as Flash Cookies, etc. which in some cases may limit your ability to change cookie settings.

Mazda may use third-party services for analysis and service improvement, which may involve additional use of cookies, such as analyzing user volume and improving user experience, etc. Mazda will prioritize measures for the protection of your personal data, and the data will be managed in accordance with the provisions of the privacy policy and relevant laws.

Mazda places great importance on the security and management of your personal data and complies with its privacy policy to ensure that the use of cookies and analytical data is only for appropriate and necessary purposes.

You have the right to request access to and obtain a copy of your personal data, including details in regard with its processing, unless a law or court order requires Mazda to deny the request, or if such disclosure would affect the rights and freedoms of other individuals.

You have the right to request Mazda to correct your personal data to be accurate, current, complete, and not misleading.

You can request Mazda to delete or destroy your personal data in the following cases:

• The data is no longer necessary for the purpose for which it was collected.
• You withdraw your consent for data processing.
• The personal data has been unlawfully used or collected.

However, Mazda may deny the request if the data must be retained to comply with legal obligations, or for the establishment, exercise, or defense of legal claims.

You have the right to request Mazda to restrict the use of your personal data in the following cases:

• You request correction of personal data, and Mazda is in the process of verifying the data.
• The data has been unlawfully processed, and you request restriction of use instead of deletion.

You have the right to receive your personal data in a machine-readable format and to request Mazda to transfer the data directly to another data controller. This operation will be subject to relevant technical and legal limitations.

You have the right to object to the processing of your personal data. In case that you object, Mazda will cease processing unless there are compelling legitimate grounds that override your interests, or for the establishment, exercise, or defense of legal claims.

You can withdraw your consent for the processing of your personal data at any time. This withdrawal will not retroactively affect the processing of data carried out prior to the withdrawal.

Even if you withdraw consent, Mazda reserves the right to collect, use, or disclose personal data in cases related to your safety and the safety of others, including:

1. Product Recalls: Notifications regarding vehicle safety issues, such as replacing parts that may pose a risk, etc.
2. Risk Notifications: Providing information related to product or service safety issues that may affect life and property.
3. Legal Compliance: Disclosure of information as required by legal provisions.
4. Necessary Maintenance Communications: Such as important alerts regarding vehicle maintenance, etc.

You may submit a complaint if you find that Mazda has not complied with personal data protection laws. You may file a complaint through Mazda's contact channels or submit it to the Personal Data Protection Committee.

However, Mazda reserves the right to deny your request in certain cases if exercising such rights might affect the rights and freedoms of other individuals, or if Mazda needs to retain the data to comply with legal obligations or duties.